Increase efficiency and reduce operational costs
Intuitive agent platform
Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly, efficiently and flexibly. With Cendyn Call Center Booking Engine solution, agents can make multi-room and multi-rate plan bookings on a single reservation and override availability, if needed.
Through the years, we have worked with many vendors and the results we have achieved here are far superior. Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.
Deep loyalty integrations
Hotel brands, casinos, and integrated resorts can benefit from deep call center integration with your loyalty or player programs. Unite your data from multiple sources in a single call center cloud solution giving your reservations agents a 360-degree view of your hotel’s most valuable and loyal guests. Easily offer comped rooms and other loyalty bonuses.
Drive revenue and minimize costs
Highly trained, multilingual reservations specialists drive direct bookings and upsells, generating incremental revenue. Handle reservations call more efficiently to minimize operational costs. With call center metrics dashboard offered by Cendyn CRS, easily track detailed metrics such as conversion rates, talk time and denial reasons.
AI-powered voice assistant
Eliminate your customers’ hold time with an integrated AI-powered voice agent, powered by PolyAI and available 24/7. Streamline operational efficiency and reduce costs by automating the phone reservation process. With deep loyalty integrations, the voice assistant provides callers with all available loyalty benefits, including special discounts and offers, resulting in satisfied and happier guests. Customers interested in this cutting-edge integration will need to establish a separate contract with PolyAI.
Your questions answered
What is Cendyn Call Center Booking Engine?
Cendyn Call Center Booking Engine is a powerful, web-based solution that call center agents use to book and manage reservations for guests who call your property directly.
How does Cendyn Call Center Booking Engine enhance efficiency in my call center operations?
Our Call Center Booking Engine solution enables agents to respond to guest questions quickly and efficiently because it empowers reservation agents with a full view of your hotel’s rates, different rate plans, and inventory. Additionally, it connects with an AI-powered voice assistant powered by PolyAI that’s available 24/7 to automate the entire phone reservation process, ensuring no call goes unanswered.
Does my reservation agent need technical expertise to use Cendyn Call Center Booking Engine?
No, the application is user-friendly and easy to navigate. Your agents can start using it effectively without extensive technical training.
How do I enable the AI-powered voice assistant?
You would need to make a separate contract with PolyAI, and then our Cendyn team will help you with the integration to ensure seamless operation.
What if I have other questions about Cendyn Call Center Booking Engine?
Please submit our contact form with your query, and one of our representatives will be in touch shortly.
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